Remote support for quick troubleshooting

BST eltromat Help Desk

Not every breakdown requires a technician to be sent to visit you on-site. To support you with operating issues or to accurately identify problems and be able to fix them as quickly as possible, we have set up the BST eltromat Help Desk.
You can reach our experienced technicians by phone on +49 (0) 5206 999767, or by email at, every working day (Mon to Fri) between 8.00 and 18.00. 

BST eltromat Help Desk – our Services:

  • Analyzing problems with or without remote access
  • Fixing problems with or without remote access (as far as possible)
  • System operation support
  • Reconfiguring a system to operate at a restricted level in the event of a part failure (as far as possible)
  • Identifying which replacement parts are needed in the event of a breakdown
  • Directly dealing with the replacement parts and repair service to solve the problem quickly


For remote help, please download "TeamViewer".